Privacy Policy

Terms & Conditions – Smart Leads Digital

Last updated: [DD Month YYYY]

Welcome to Smart Leads Digital (“Smart Leads Digital”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://www.smartleadsdigital.in (the “Site”) and any services, solutions, or content we provide (collectively, the “Services”).

By accessing, browsing, or using our Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Definitions

  • “Client”, “you”, “your” – Any individual, business, or organization visiting our Site or engaging our Services.
  • “Services” – All digital marketing, SEO, social media, paid advertising, branding, technology, AI, consulting, and related services offered by Smart Leads Digital.
  • “Project” – Any specific engagement, campaign, or scope of work agreed between you and us.

2. Acceptance of Terms

By using our Site or engaging our Services, you:

  • Confirm that you have read, understood, and agree to these Terms.
  • Represent that you are at least 18 years of age or are legally able to enter into binding contracts.
  • If you are using our Services on behalf of a company or organization, you confirm that you are authorised to do so.

If you do not agree to any part of these Terms, you must discontinue use of the Site and Services.

3. Scope of Services

Smart Leads Digital offers, among others, the following categories of Services:

  • Digital Marketing & SEO (Search Engine Optimization)
  • Social Media Marketing (SMM) and content strategy
  • Paid Advertising (Google Ads, Meta Ads, YouTube, etc.)
  • Branding & Creative (logos, brand identity, design, video)
  • Technology Solutions (website & mobile app development, UI/UX)
  • AI Adaptation & Automation (chatbots, automation, analytics)
  • Business & Marketing Consulting
  • Outbound Marketing (email, WhatsApp/SMS, lead generation, etc.)

The specifics of each engagement (deliverables, timelines, fees, performance expectations, etc.) will be outlined in a separate proposal, quotation, agreement, or scope of work (“SOW”). In case of conflict, the SOW or signed agreement will prevail over these general Terms.

4. Use of the Website

You agree to use the Site only for lawful purposes and in a way that does not:

  • Violate any applicable laws or regulations
  • Infringe the rights of any third party
  • Introduce viruses, malware, or harmful code
  • Interfere with or disrupt the functioning of the Site

You may not attempt to:

  • Gain unauthorised access to our servers, systems, or data
  • Copy, scrape, or reproduce significant portions of the Site without permission

We reserve the right to restrict or block your access to the Site if we believe you are misusing it.

5. Proposals, Quotes & Engagements

  1. Proposals & estimates shared by us (via email, document, or our Site) are usually valid for a limited time, as mentioned in the proposal.
  2. An engagement is considered confirmed when:
    • You provide written acceptance (email or signed document), and/or
    • You make an advance payment as specified in the proposal.
  3. Any changes to scope, features, or timelines after confirmation may result in revised fees, timelines, or additional terms.

6. Fees, Payments & Taxes

  1. Pricing for Services will be communicated via proposal, quotation, or agreement.
  2. Unless otherwise specified, all fees are exclusive of applicable taxes (such as GST). Taxes will be charged as per prevailing laws.
  3. Payment terms (e.g., advance, milestones, monthly retainers) will be defined in the proposal or agreement. Late payments may result in:
    • Delay or suspension of ongoing work
    • Late payment charges, if specified in the agreement
  4. All payments made are generally non-refundable, except where expressly stated otherwise in a written agreement or required by law.

7. Client Responsibilities

To deliver Services efficiently, you agree to:

  • Provide accurate and complete information about your business, products, or services
  • Share necessary assets (logos, content, imagery, brand guidelines, credentials) in a timely manner
  • Approve or provide feedback on deliverables within reasonable timelines
  • Obtain all necessary internal approvals, legal clearances, and third-party permissions for materials you supply

We are not responsible for delays, performance issues, or additional costs arising from late inputs, incomplete information, or approvals from your side.

8. No Guarantee of Results

Digital marketing, SEO, advertising, and lead generation depend on many factors, including:

  • Market conditions and competition
  • Platform algorithms (Google, Meta, LinkedIn, etc.)
  • Your website quality, offerings, pricing, and customer experience
  • External events beyond our control

While we work to achieve the best possible performance, we do not guarantee:

  • Specific rankings on search engines
  • A particular number of leads, sales, or conversions
  • Any fixed revenue, ROI, or business outcome

Any performance numbers we share (in proposals, case studies, or discussions) are indicative, based on previous work or industry benchmarks, and not a promise of identical or future results.

9. Third-Party Platforms & Tools

As part of our Services, we may use or integrate with third-party platforms such as:

  • Google Ads, Google Analytics, Google Tag Manager
  • Meta (Facebook & Instagram), LinkedIn, YouTube, and other social networks
  • Email marketing tools, CRM systems, automation platforms
  • Hosting, domain, and cloud services
  1. You agree to comply with the terms and policies of these platforms.
  2. We are not responsible for:
    • Changes in policies, algorithms, or pricing by third-party platforms
    • Suspension or restriction of your accounts by these platforms
    • Downtime, service interruptions, or data loss caused by third-party tools

Any costs charged by such platforms (ad spends, subscriptions, etc.) are typically separate from our service fees, unless clearly bundled in your agreement.

10. Intellectual Property

10.1 Our IP

All content on the Site (including text, design, graphics, logos, layouts, and code) is owned by or licensed to Smart Leads Digital, unless otherwise stated. You may not copy, reproduce, or distribute any part of the Site without our prior written consent.

10.2 Project Deliverables

Unless otherwise agreed in writing:

  • Upon full payment, you are granted a licence to use final deliverables (such as designs, creatives, website code, copy, etc.) for your business.
  • We may retain the right to showcase non-confidential deliverables as part of our portfolio, case studies, presentations, and marketing materials.

10.3 Client Materials

You confirm that you own or have permission to use any content, trademarks, logos, or materials you provide to us. You grant us a limited licence to use these materials solely for delivering the Services.

11. Confidentiality

  1. Both parties agree to keep confidential any non-public, sensitive business information shared during the course of a Project.
  2. Confidential information will not be disclosed to any third party except:
    • To employees, partners, or vendors who need it to deliver the Services, and are bound by confidentiality obligations
    • When required by law or regulatory authorities

This obligation continues even after the completion of a Project.

12. Data Protection & Privacy

Your use of the Site and our handling of personal data are governed by our Privacy Policy, which is a part of these Terms. By using the Site and Services, you consent to the collection and use of your information as described in the Privacy Policy.

13. AI-Powered Services & Automation

Where we provide AI, automation, or predictive analytics solutions:

  • AI-generated outputs are based on available data, models, and algorithms and may not be 100% accurate or error-free.
  • You are responsible for reviewing the outputs before relying on them for critical business decisions.
  • We do not accept liability for decisions, losses, or damages arising purely from reliance on AI-generated recommendations without appropriate human review.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

  1. Smart Leads Digital, its directors, employees, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from the use or inability to use our Site or Services.
  2. Our total aggregate liability for any claim related to our Services shall not exceed the amount of fees actually paid by you to us for the specific Project or service giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

15. Indemnity

You agree to indemnify and hold harmless Smart Leads Digital, its directors, employees, and partners from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of:

  • Your use of the Site or Services in violation of these Terms
  • Any content, data, or materials you provide that infringe on the rights of any third party
  • Your misuse of third-party platforms or tools in connection with our Services

16. Termination & Suspension

We may suspend or terminate access to the Site or Services, in whole or in part, if:

  • You breach these Terms or any agreement with us
  • Payments are repeatedly delayed or not made as agreed
  • We believe your actions may harm our reputation, systems, or third-party platforms

Upon termination:

  • All outstanding fees and charges become immediately due
  • Any licences granted may be withdrawn, except where otherwise specified in a written agreement

17. Changes to the Site & Services

We may:

  • Update, modify, or discontinue parts of the Site or Services at any time
  • Change or update features, tools, or technologies used to deliver Services

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Site or any Service.

18. Changes to These Terms

We may update these Terms from time to time. When we do:

  • We will revise the “Last updated” date at the top of this page
  • Continued use of the Site or Services after changes are posted will be deemed acceptance of the updated Terms

You are encouraged to review these Terms periodically.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of [City/State, e.g., Chennai, Tamil Nadu], India.

20. Contact Us

If you have any questions about these Terms or our Services, please contact us at:

Smart Leads Digital
[Office Address Line 1]
[City, State, Country]

Email: support@smartleadsdigital.in
Phone: [+91-XXXXXXXXXX]
Website: https://www.smartleadsdigital.in

Note: This Terms & Conditions content is a general template and does not constitute legal advice. For full legal compliance and to address your specific business model, please have this reviewed and customised by a qualified legal professional.